Metrics & KPIs

Voice Agent Quality Index (VAQI)

/ voice-agent-quality-index-vaqi /

A composite score summarizing voice agent quality across dimensions like accuracy, latency, and task completion.

Why it matters

Single composite scores make quality trackable across releases and teams. The nuance lives underneath, but the headline number drives accountability.

Related — Metrics & KPIs

After-Call Work (ACW)

Average Handle Time (AHT)

Average Speed of Answer (ASA)

Call Abandonment Rate

Containment Rate

CSAT (Customer Satisfaction Score)

Customer Effort Score (CES)

Deflection Rate

End-to-End Latency

First Call Resolution (FCR)

Voice Agent Quality Index (VAQI)

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