Ship voice & chat agents shoppers can rely on
THE STAKES
A bad conversation isn’t just a bad experience. It’s an abandoned cart.
In retail, an AI agent failure means wrong product answers, invented discounts, and shoppers who leave. A single bad interaction can turn a ready buyer into a lost sale — or a costly return.
Wrong product or stock answers
An agent that hallucinates specs, sizing, or availability sends shoppers to checkout with wrong expectations — and your returns queue pays for it.
Invented discounts and promises
An agent that invents a promo code, a price match, or a delivery date creates commitments your team has to honor — or walk back.
Broken order workflows
Orders, returns, exchanges, and cancellations are multi-step workflows. One broken step strands shoppers mid-purchase and drives repeat contacts.
Missed escalations
Furious customers, fraud signals, and safety issues must reach a human. Escalation paths have to be tested, not assumed.
HOW BLUEJAY HELPS
Engineer trust into every shopper interaction
AI agent QA combines simulation — testing an agent against thousands of realistic scenarios before launch — with observability, the continuous monitoring of live conversations in production. Bluejay does both, and closes the loop by turning what it finds into fixes via self improvement.
COMPLIANCE & TRUST
Enterprise-grade trust for retail AI
Bluejay is SOC 2 Type II certified and operates as an independent trust layer between your organization and your AI agents — with your own policies enforced as evaluation criteria.
Your policies, enforced
Define custom evaluation criteria from your own catalog, promos, and policy docs — Bluejay scores every conversation against them.
SOC 2 Type II
Bluejay’s security controls are independently audited on an ongoing basis — not just at a point in time.
Works with your stack
Bluejay is vendor-neutral and sits alongside whatever platform your agent runs on — no rip-and-replace required.
Independent by design
Bluejay doesn’t build or sell AI agents. As a neutral QA layer, its evaluation of your agent has no conflict of interest.
USE CASES
Govern and self-improve all shopper conversations
Bluejay works with shopper-facing agents across e-commerce, marketplaces, and omnichannel retailers — whether you built them in-house or run them on a vendor platform.
Order status and WISMO
Simulate where-is-my-order, order changes, and cancellations — then monitor those flows in production.
Returns and exchanges
Test that agents follow return policy exactly — no invented exceptions, no broken handoffs.
Product questions and recommendations
Validate product answers and recommendations against your live catalog and inventory edge cases.
Promotions and price matching
Verify agents apply promos correctly and never invent discounts your margins can’t support.
Store and inventory lookups
Catch wrong-store, wrong-stock, and wrong-hours answers before they send shoppers on wasted trips.
Holiday-peak readiness
Load test at Black Friday-scale volume so containment and accuracy hold when it matters most.
