Deflection Rate
/ deflection-rate /
Why it matters
Deflection is the business case for automation in one number — but only when paired with quality checks proving deflected customers were actually helped.
Related — Metrics & KPIs
/ deflection-rate /
Why it matters
Deflection is the business case for automation in one number — but only when paired with quality checks proving deflected customers were actually helped.
Related — Metrics & KPIs
