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Metrics & KPIs

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End-to-End Latency

End-to-End Latency

/ end-to-end-latency /

The total delay from when a caller stops speaking to when they hear the agent’s reply — the latency number users actually feel.

The total delay from when a caller stops speaking to when they hear the agent’s reply — the latency number users actually feel.

Why it matters

Users don’t experience your ASR latency or LLM latency separately — they experience the sum. End-to-end measurement is the only number that reflects reality.

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