Ship voice & chat agents travelers can count on
THE STAKES
A bad conversation isn’t just a bad experience. It’s a missed flight.
In travel, an AI agent failure means wrong itineraries, botched rebookings, and stranded travelers. A single mishandled call during a disruption becomes a refund claim — and a lost customer.
Wrong itinerary or fare details
An agent that hallucinates a fare, a schedule, or a fare rule sends travelers to the airport with wrong expectations — the kind of rare failure spot checks miss.
Botched bookings and rebookings
Bookings, changes, and disruption rebookings are multi-step workflows. One broken step strands a traveler mid-journey.
Policy and fee errors
Misquoted change fees, wrong refund eligibility, or inconsistent policy answers create chargebacks, DOT complaints, and rework.
Missed escalations
Stranded travelers, medical situations, and irregular operations must reach a human. Escalation paths have to be tested, not assumed.
HOW BLUEJAY HELPS
Engineer trust into every traveler interaction
AI agent QA combines simulation — testing an agent against thousands of realistic scenarios before launch — with observability, the continuous monitoring of live conversations in production. Bluejay does both, and closes the loop by turning what it finds into fixes via self improvement.
COMPLIANCE & TRUST
Enterprise-grade trust for travel AI
Bluejay is SOC 2 Type II certified and operates as an independent trust layer between your organization and your AI agents — with your own fare rules and policies enforced as evaluation criteria.
Your policies, enforced
Define custom evaluation criteria from your own fare rules and service policies — Bluejay scores every conversation against them.
SOC 2 Type II
Bluejay’s security controls are independently audited on an ongoing basis — not just at a point in time.
Works with your stack
Bluejay is vendor-neutral and sits alongside whatever platform your agent runs on — no rip-and-replace required.
Independent by design
Bluejay doesn’t build or sell AI agents. As a neutral QA layer, its evaluation of your agent has no conflict of interest.
USE CASES
Govern and self-improve all traveler conversations
Bluejay works with traveler-facing agents across airlines, OTAs, hotels, and travel management companies — whether you built them in-house or run them on a vendor platform.
Bookings and fare quotes
Simulate searches, fare quotes, and booking confirmations — then monitor those flows in production.
Changes and cancellations
Test that agents apply change fees and refund rules exactly — no invented waivers, no wrong eligibility answers.
Delay and disruption support
Validate rebooking options, hotel and voucher policies, and compensation answers against disruption edge cases.
Loyalty and upgrades
Verify agents recognize status, apply benefits correctly, and quote upgrade availability accurately.
Baggage and special requests
Catch wrong-policy and wrong-fee answers for bags, seats, pets, and accessibility requests before launch.
Peak and disruption readiness
Load test at storm-day volume so containment and accuracy hold when everything goes wrong at once.
