Average Speed of Answer (ASA)
/ average-speed-of-answer-asa /
Why it matters
Every second of ASA raises abandonment and lowers satisfaction before a word is spoken. It’s the metric AI agents most dramatically improve.
Related — Metrics & KPIs
/ average-speed-of-answer-asa /
Why it matters
Every second of ASA raises abandonment and lowers satisfaction before a word is spoken. It’s the metric AI agents most dramatically improve.
Related — Metrics & KPIs
