Occupancy Rate
/ occupancy-rate /
Why it matters
Occupancy is the utilization dial of contact center economics — and one AI agents rewrite, since synthetic capacity doesn’t burn out at 95%.
Related — Metrics & KPIs
/ occupancy-rate /
Why it matters
Occupancy is the utilization dial of contact center economics — and one AI agents rewrite, since synthetic capacity doesn’t burn out at 95%.
Related — Metrics & KPIs
