Latency
/ latency /
Why it matters
Silence is the enemy of conversation. Past about a second of delay, callers talk over the agent, repeat themselves, or hang up — making latency a core quality metric, not a nicety.
Related — Metrics & KPIs
/ latency /
Why it matters
Silence is the enemy of conversation. Past about a second of delay, callers talk over the agent, repeat themselves, or hang up — making latency a core quality metric, not a nicety.
Related — Metrics & KPIs
