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Testing & Simulation

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Persona-Based Testing

Persona-Based Testing

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Testing agents against varied customer personas — elderly callers, non-native speakers, power users, frustrated escalators — to verify quality holds across demographics.

Testing agents against varied customer personas — elderly callers, non-native speakers, power users, frustrated escalators — to verify quality holds across demographics.

Why it matters

Agents tuned on the average customer quietly fail the edges. Persona coverage is how you find out who your agent works for — and who it doesn’t.

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