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Speech & Audio

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Echo Cancellation

Echo Cancellation

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Removing the agent’s own audio from the caller’s input signal so the agent doesn’t hear and transcribe itself.

Removing the agent’s own audio from the caller’s input signal so the agent doesn’t hear and transcribe itself.

Why it matters

Without echo cancellation the agent hears itself, transcribes itself, and responds to itself. It’s invisible when it works and catastrophic when it doesn’t.

Related — Speech & Audio