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Speech & Audio

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Channel Diarization

Channel Diarization

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Separating a recording by audio channel (e.g., agent leg vs. caller leg) so each speaker’s audio can be analyzed independently.

Separating a recording by audio channel (e.g., agent leg vs. caller leg) so each speaker’s audio can be analyzed independently.

Why it matters

Clean per-speaker audio makes latency, interruption, and talk-time metrics trustworthy. Mixed channels blur who said what and when, corrupting evaluation.

Related — Speech & Audio