Platforms & Ecosystem

Amazon Connect

/ amazon-connect /

AWS’s cloud contact center service, offering pay-as-you-go telephony, routing, and native hooks into Lex bots and the AWS AI stack.

Why it matters

Connect made contact centers something you can stand up in an afternoon — which is also why so many AI agent pilots start there.

Related — Platforms & Ecosystem

Agent Assist

Cartesia

CCaaS (Contact Center as a Service)

Custom LLM Integration

Deepgram

ElevenLabs

Five9

Genesys

Intercom

LiveKit Agents Framework

Amazon Connect

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