Platforms & Ecosystem

Agent Assist

/ agent-assist /

AI that supports human agents in real time — surfacing answers, drafting replies, summarizing calls — rather than talking to customers directly.

Why it matters

Assist is the other half of contact center AI: instead of replacing conversations, it compresses handle time and ramps new hires faster.

Related — Platforms & Ecosystem

Amazon Connect

Cartesia

CCaaS (Contact Center as a Service)

Custom LLM Integration

Deepgram

ElevenLabs

Five9

Genesys

Intercom

LiveKit Agents Framework

Agent Assist

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