Telephony & Infrastructure

SIP (Session Initiation Protocol)

/ sip-session-initiation-protocol /

The signaling protocol that sets up and tears down phone calls — how voice agents connect to telephony.

Why it matters

SIP is how calls reach your agent at all. Understanding call setup and teardown is essential for diagnosing dropped and half-connected calls.

Related — Telephony & Infrastructure

Call Queuing

Call Routing

Cold Start Latency

Concurrent Calls

Contact Center

Conversation Buffering

Conversational IVR

DTMF (Dual-Tone Multi-Frequency)

Dynamic Routing

Edge Voice Processing

SIP (Session Initiation Protocol)

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