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LLMs & Reasoning

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Intent Recognition

Intent Recognition

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Classifying what a user wants from their utterance — the trigger for routing, tools, and flows.

Classifying what a user wants from their utterance — the trigger for routing, tools, and flows.

Why it matters

Everything downstream keys off the detected intent. Misclassification sends callers down the wrong flow — the conversational equivalent of a wrong turn at the start.

Related — LLMs & Reasoning