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Conversation & Dialogue

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Barge-In

Barge-In

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When a caller interrupts the agent mid-speech. Good voice agents detect barge-in, stop talking, and process the interruption naturally.

When a caller interrupts the agent mid-speech. Good voice agents detect barge-in, stop talking, and process the interruption naturally.

Why it matters

Real callers interrupt constantly. An agent that talks over them or loses its place feels broken instantly, so barge-in handling deserves dedicated test scenarios.

Related — Conversation & Dialogue