"It is all a combination of people, processes, and data."

That is how Pablo Palafox sees the enterprise. And once he said it, I could not unsee it.

This week on Skywatch, Bluejay's car podcast, I sat down with Pablo Palafox, co-founder and CEO of HappyRobot, and we talked about what it actually looks like when voice agents work at scale inside a real enterprise and what most people get wrong before they get there.

Pablo did not start out building AI. He built underwater submarines in college. Took a government contract to shoot down drones in Spain. Walked away from a PhD in Munich to call his brother and his best friend and apply to Y Combinator.

That background tells you a lot about how he thinks.

HappyRobot started deep in logistics and supply chain because that is what they knew. That focus got them their first real customers and their first real proof. But at some point Pablo looked at what they had built and realized the same infrastructure that works for a freight company works just as well for a bank or a telco. So he made the call and went horizontal.

A few things from this conversation I have not stopped thinking about:

Voice moves faster than any other modality in the enterprise. HappyRobot went from testing to forty thousand calls a day with DHL in a matter of weeks.

The hardest part of deploying AI in the enterprise is not the technology. It is walking into a room full of people who are worried about their jobs and convincing them this is not what they think it is.

The gap between companies that get voice right and those that do not is growing fast. You do not want to miss this one.

Full episode on YouTube and Spotify !

Spotify: https://open.spotify.com/episode/78GtbCmNkVydkYnQIUphgU?si=DRSFgGeAQCysV5Jb9-b85w

Youtube: